No LTE data after getting a replacement SIM

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Yi-Ju Chung
I got a new SIM card and a new phone number. I can sign in to the app and make calls correctly. However, once I turn off wifi there is no data connection anymore. Last 4 digit ICCID: 3674 Last 4 digit phone number: 1300
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  • FreedomPop Community

    Hello Yi-Ju Chung!

    Thanks for reaching out. We apologize for the delayed response. We're sorry to learn you've been experiencing problems with our service. 

    To assist you accordingly, we've created a private message as we'll need to gather and provide private account information. 

    Your patience is greatly appreciated!

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  • Edward King

    I'm having the same issue and unable to get in contact with customer service. Very frustrating.

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  • FreedomPop Community

    Hello Edward King!

    Thanks for reaching out. We apologize for the delayed response. It is our understanding you've been experiencing problems with data connection. To assist you accordingly, we would appreciate it if you could please confirm the last four digits of the phone number in question along with the last four digits of your SIM card's ICCID number. 

    We'll be looking forward to your reply!

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