Data Not available

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5 comments

  • Richard Sias (09)

    Have you setup the APN yet ?  Without it there is NO Mobile Data active.  Here is how to do that on an iPhone. https://support.freedompop.com/hc/en-us/articles/360026010513-APN-Configuration-Steps-LTE-SIM-Card

    Once done, restart the iPhone just to be sure it's good.  Then turn OFF WiFi and turn ON Mobile Data.  Then open Safari and try searching the internet for something.  Get links that work, you have working Mobile Data !   Otherwise you see errors like this "no network connections found".  Need more work getting the APN to work for you.

    With mobile data working, try the App using Mobile Data for ONE call and ONE text.  Then you can change the WiFi and Mobile Data settings to what you want most of the time.

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  • FreedomPop Community

    Hello Rogelio Gonzalez!

    Thanks for reaching out. We apologize for the delayed response. We're sorry to learn you've been experiencing problems with our service. 

    We've checked the account associated with your profile and noticed you have two LTE SIM cards active. Please provide us with the last four digits of the ICCID number of the SIM card you're experiencing issues with along with the last four digits of the phone number in question. 

    We'll be looking forward to your reply, to continue assisting you. 

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  • Edward King

    I am encountering the same issue. FP Messaging/calling app works but not data in safari and any other app. What do I do? 

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  • Richard Sias (09)

    Hi Edward King,

    See this link on how to make an APN for your iPhone in the second half.  https://support.freedompop.com/hc/en-us/articles/360026010513-APN-Configuration-Steps-LTE-SIM-Card

    Then using Safari for browser test....  Browser test: [important do NOT skip]
    Turn OFF WiFi and turn ON mobile data. Internet should be working at this point. Can prove it by Googling in browser. Get any search results, you have internet via mobile data ! Get an error ? Report the error back in reply to support for more assistance.
    Reboot your phone if still unable to connect to data. Retest above.
    Working ?... Now turn OFF mobile data and ON for WiFi to save valuable mobile data for another day. Then report results - success or exact error message you got.

    Now you should be able to make calls & texts from the App when on WiFi AND when away using Mobile Data.

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  • FreedomPop Community

    Hello Edward King!

    Thanks for reaching out. We apologize for the delayed response. We've replied to your message on this other discussion: https://support.freedompop.com/hc/en-us/community/posts/360036985153-No-LTE-data-after-getting-a-replacement-SIM

    To avoid confusion, please refer to the link above. 

    We appreciate your patience and understanding!

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