Problem with my number

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5 comments

  • FreedomPop Community

    Hello Madalina Mares!

    Thanks for reaching out. We apologize for the delayed response. To be sure we're checking the correct account, we'd appreciate it if you could please provide us with the last four digits of the phone number in question. 

    We appreciate your patience. 

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  • Madalina Mares

    Hello,

     

    The number in question is ending 3709.

     

    Thank you.

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  • FreedomPop Community

    Hello Madalina Mares, thanks for the information.

    Upon reviewing account associated with phone number ending in 3709, we're able to see your device was affected by the migration to Ting. Due to this, your device will no longer work with FreedomPop.

    FreedomPop has undergone some changes in ownership and are here to stay for the foreseeable future. We're able to confirm the previous owners of FreedomPop and UNREAL Mobile have agreed to transfer their Sprint partnership and users to Ting. 

    Be advised since your device is no longer active with FreedomPop, it'll be necessary you contact your current carrier (Google Voice) and verify with them directly your incoming calls issue.

    Let us know if you have additional questions or concerns, we'll be happy to help.

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  • Madalina Mares

    Hello,

    Could you please investigate further?

    If I called the number ending in 3709 from XXX-XXX-8485 (which a freedompop number) it says "The number you have dialed has been disconnected" (which again is not true. it's an active number)

    If I call XXX-XXX-8485 (which again it's a freedompop number in a very good standing) from the phone ending in 3709 it says: "You account is currently suspended. Please update you billing information at freedompop.com)

    You can check for yourself calling from a freedompop number.

    Thank you

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  • FreedomPop Community

    Hello Madalina Mares!

    Thank you for the reply, we apologize for the delayed response, we will continue assisting you through a private message regarding this matter as we need to gather and provide personal account information.

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