Charges for 2 lines when only one line is active
Completed
Hello, I would like to get help with this situation immediately. I ordered a SIM from FreedomPop and followed the exact instructions to activate it in my iPhone 6S. The activation did not work properly as there was no data connection despite attempts to make it work correctly many times. I then gave up and ordered a new SIM and was able to activate that second SIM. Only now, I have been charged for both accounts although on one has been working. Both SIMs apply to only one phone, so at this time I need to have charges refunded for one of the SIMs, and need to make sure that charges on the other SIM are correct, which I suspect they are not. Please respond as soon as possible. Thank you.
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Hello Chandra Mastrosimone!
Thank you for contacting FreedomPop. We apologize for the delay in getting back to you.
We'll be glad to take a closer look into this for you, in order to do so, we've created a private message as we'll need to gather and provide, private account information.
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Hello, I have been waiting for a response to my inquiry that started 4 months ago. Please respond in a way that I can have this taken care of. I am being charged for a line of service that has not been used for a long time. The account shows that it was never activated online, indicating that the SIM is on its way to me. I received the SIM last year!?! Please have this correction made as soon as possible. Thank you.
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