Can't activate

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Brian Rosenlof
I bought a pre activated Sim card for the free plan. We have followed the setup instructions, including setting up the APN and installing the app. However, any time I use the phone or the new messaging app, I get a popup prompting me to activate the phone. It takes me to the activation web page, I follow the instructions and it tells me that it is already activated. I then try again. I'm prompted to activate, and the cycle continues indefinitely. How do I fix this?
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  • Brandon Yu

    I have the same problem. Please Help.

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  • FreedomPop Community

    Hello Brian Rosenlof!

    Thanks for reaching out. We apologize for the delayed response. We're sorry to learn you've been experiencing problems with our service. Could you please be so kind as to provide us with the last four digits of your SIM card's ICCID number along with the last four digits of the phone number in question?

    We'll be looking forward to your reply to assist you accordingly. 

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  • FreedomPop Community

    Hello Brandon Yu!

    Thank you for contacting FreedomPop. We're sorry to learn you're also experiencing problems with our service. To be sure we're checking the correct account, please verify the last four digits of your SIM card's ICCID number along with the last four digits of your phone number. 

    Additionally, please be sure to confirm if upon opening the Messaging app, you're being prompted to activate your SIM card. 

    We'll be looking forward to your reply to continue assisting you. 

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  • Brian Rosenlof

    Phone #: 0263
    ICCID: 6186

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  • FreedomPop Community

    Hello Brian Rosenlof!

    Thank you for providing us the requested information.

    Upon reviewing account associated with phone number ending in 0263, we are able to see the FreedomPop app is not installed 

    Please be advised, our SIM cards are compatible with GSM unlocked devices running on Android 4.3 or + / iOS 8.2 or higher. Check out this link for more information.

    Please confirm what's the device you are currently using, the Operative System of your device and if it is a GSM unlocked device.

    We'll be looking forward to your reply to continue assisting you. 

     

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