cell icon for my SIM shows bars but has an 'X' above it

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3 comments

  • FreedomPop Community

    Hello Timothy Kallmer!

    Thank you for contacting FreedomPop, we'll be glad to take a closer look into this for you. 

    Just to be sure we checking the correct account, can you please confirm the last four digits of the ICCID of the SIM card you're currently having issues with?

    Additionally, please make sure the devices you're using are GSM unlocked. Be advised, our SIM cards are compatible with GSM unlocked devices running on Android 4.3 or + / iOS 8.2 or higher. Check out this link for more information.

    We'll be looking forward to your reply to assist you accordingly. 

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  • Timothy Kallmer

    6521

    Android 7.1.2

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  • FreedomPop Community

    Hi Timothy!

    Thank you for the information, we apologize for the delayed response. :)

    Upon reviewing account associated with ICCID ending in 6521, we noticed you were assisted by one of our representatives earlier today 24/10/19, through Incident #7787.

    If you have any more questions or concerns please feel free to give us a shout.

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