What kind of company is this? Virtual?
Completed
I am very frustrated that a company that has my financial information does not have actual customer support. When you are entrusted with a customer's credit card number and that customer is trying to adjust their account so you are not continuing to charge at this rate, you should have someone who is available to immediately intervene.
I have recommended your company to many people for a phone but I will no longer do so as it seems you do not really exist!
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Hello Kelly Wagner!
Thanks for reaching out to us here! We apologize for the inconvenience and for the delayed response, we’ll be glad to take a look at your current request.
Upon checking the account associated with your profile, we confirmed you were assisted by one of our representatives via support ticket #7581, on 10-24-2019.
We are aware our team is still looking into the problem you're currently experiencing.
Your patience and support is greatly appreciated!
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