Number change

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Albert wang
I renewed my plan over a month ago because my old 12 month expired and I was fine using the same number but now it is asking to me to change my number and I want to keep my old one. My old number seems to have disappeared from my account.
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3 comments

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  • FreedomPop Community

    Hello Albert Wang!

    Thanks for reaching out. We apologize for the delayed response. We'll be glad to take a look into this for you. Please confirm the last four digits of the phone number in question along with the last four digits of your SIM card's ICCID number so we can assist you accordingly. 

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  • Albert wang

    Last 4 digits of phone number: 3971
    ICCID number: 5330

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  • FreedomPop Community

    Hello Albert wang!

    We apologize for the delay in getting back to you. 

    We've created a private message as we'll need to gather and provide, private account information.

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