Bank withdrawals for a non activated line, nor plan

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Roberta Rose

• October 17, 2019 18:27
• Edited

I want my money refunded & service cancelled ASAP. I purchased a freedompop SIM card from Target, thinking you all were now legit. I’m being sent on a runaround for a service that was never activated, nor was I able to choose a plan. There is no known phone number for this account because activation was not completed & the Target reps could not figure out the problem. PLZ fix this!

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  Roberta Rose

  • October 17, 2019 18:30

  What’s even MORE upsetting is you want folk to pay for basic service such as what I’m asking & calling it “premium” service.

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  FreedomPop Community

  • October 18, 2019 18:43

  Hello Roberta Rose!

  Thanks for reaching out. We're sorry to learn you've been experiencing problems with our service.

  We've created a private message to follow up on your concern as we'll need to gather and provide private account information.

  We appreciate your patience.

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  N/A N/A

  • October 22, 2019 12:13

  The same happened to me today. I ordered a sim card online which I never activated. I am very angry because I have been sending e-mails to every freedompop customer service in order to make sure that this would not happen. Please help with this problem ASAP.

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  FreedomPop Community

  • October 23, 2019 20:12

  Hello N/A N/A!

  Thank you for contacting FreedomPop. 

  We do see that you're currently being assisted by another agent via Private Message, please continue to relay any updates there as we are overseeing your current concerns.

  We hope you have an excellent day!

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