"Your FreedomPop service is inactive due to an unforeseen technical issue."

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Jianxin Shi

• October 28, 2019 12:16

My account was inactive since yesterday with alert message "Your FreedomPop service is inactive due to an unforeseen technical issue." I have used FreedomPop for a couple years and have never had the issue. 

 

 

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  Youhinee Seepaul

  • October 28, 2019 17:27

  I am also having the same exact issue. No one from Freedom can seem to fix the issue far more to entertain me.

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  Verne R Betts

  • October 28, 2019 17:31

  Mine too!  What is going on???

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  Eva Casiano

  • October 29, 2019 01:22

  I'm having this same issue a few hours ago. Are you able to resolve the issue?

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  Prakash Karanth

  • October 29, 2019 03:41

  I am facing the same issue

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  Mike Schmidt

  • October 29, 2019 03:50

  I am getting the same thing

  I never had this issue either, I have a month left on my annual plan.

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  Kriti Kapil

  • October 29, 2019 16:26

  I am facing the same problem. Did you get it resolved?

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  jianji li

  • October 30, 2019 02:00

  me too!!!!

  what happened?

  do you resolve it?

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  yunmin lin

  • October 30, 2019 02:32

  HELLO,My phone # is XXX-XXX-7948,my account was inactive,I have paid for one year service,two month to go,why,?Please help.

  Thanks.

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  Ahsan Ali

  • October 30, 2019 19:27

  I have the same issue. It was inactive since yesterday. There is a message at the top of my account page. 

  Alert: Your FreedomPop service is inactive due to an unforeseen technical issue. Please Click here to contact customer service.  

  When I click on the link it gives me this message. Not sure what to do.

  oops

  The page you were looking for doesn't exist

  You may have mistyped the address or the page may have moved

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  Charlotte Xia

  • October 30, 2019 19:54

  Me too

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  FreedomPop Community

  • October 30, 2019 20:29

  Hello Jianxin Shi!

  Thanks for reaching out. We apologize for the delayed response. We've created a private message to follow up on your concern as we'll need to gather and provide private account information. 

  Your patience is greatly appreciated. 

  -1

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  FreedomPop Community

  • October 30, 2019 20:32
  • Edited

  Hello Bisen Lin!.

  Thank you for contacting FreedomPop. We apologize for the delay in getting back to you, we’ll be glad to take a look into your current request. 

  We've been able to confirm you were assisted by another representative via support ticket #8916. We're able to confirm your line XXX-XXX-4272, is now active. The account is in good standing. 

  Should there be anything else you may need assistance with, please feel free to reply to this message, we'll be glad to help.

  -1

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  FreedomPop Community

  • October 30, 2019 20:35

  Hello Prakash Karanth!

  Thanks for reaching out. We apologize for the inconveniences experienced and for the delay in getting back to you, we’re more than willing to help you resolve this issue as quickly as possible.

  We will continue assisting you through a private message regarding this matter as we need to gather and provide personal account information.

  -2

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  FreedomPop Community

  • October 30, 2019 21:00

  Hello Kriti Kapil!

  Thanks for reaching out. We're sorry to learn you've been experiencing problems with our service. 

  Upon checking the account associated with your profile, we confirmed you were assisted by another representative via support ticket #8735. We're able to confirm your line XXX-XXX-3001, is now active. The account is in good standing.

  Should there be anything else you may need assistance with, please feel free to reply to this message, we'll be happy to help.

  -1

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  FreedomPop Community

  • October 30, 2019 21:04

  Hello yunmin lin!

  Thanks for reaching out. We're sorry to learn you've been experiencing problems with our service. 

  Upon checking the account associated with your profile, we confirmed you were assisted by another representative via support ticket #8946. We're able to confirm your line XXX-XXX-7948, is now active. The account is in good standing.

  Should there be anything else you may need assistance with, please feel free to reply to this message, we'll be happy to help.

  -1

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  FreedomPop Community

  • October 30, 2019 21:08

  Hello Ruying Xia!

  Thanks for reaching out. We're sorry to learn you've been experiencing problems with our service. We've created a private message to follow up on your concern as we'll need to gather and provide private account information. 

  Your patience is greatly appreciated. 

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  FreedomPop Community

  • October 30, 2019 21:11

  Hello jianji li!

  Thanks for reaching out to us here! We’ll be glad to take a look at your current request. 

  We will continue assisting you through a private message regarding this matter as we need to gather and provide personal account information.

  -1

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  FreedomPop Community

  • October 30, 2019 21:19

  Hello Youhinee Seepaul!

  Thank you for contacting FreedomPop. We apologize for the delay in getting back to you. 

  Upon reviewing the account associated with your profile we're able to see the line 7957 is currently active and in good standing.

  Should there be anything else you may need assistance with, please feel free to reply to this message, we'll be glad to help.

  -1

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  FreedomPop Community

  • October 30, 2019 21:23

  Hello Verne R Betts!

  Thanks for reaching out. We apologize for the delayed response and for the inconveniences experienced with our service.

  We've been able to confirm you were assisted by another representative via support ticket #8474. We're able to confirm your line XXX-XXX-0301, is now active. The account is in good standing. 

  Should there be anything else we may assist you with, please feel free to reply to this message and we'll be happy to help you. 

   

  -1

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  FreedomPop Community

  • October 30, 2019 21:27

  Hello Eva Casiano!

  Thank you for contacting us!

  We apologize for the delay in getting back to you, we’re more than willing to assist you with your request as quickly as possible.

  Upon reviewing the account associated with your profile we're able to see the line 4828 is currently active and in good standing.

  Please feel free to contact us back should you need additional assistance, we'll be happy to help. 

  -1

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  FreedomPop Community

  • October 30, 2019 21:33

  Hello Mike Schmidt!

  Thanks for reaching out. We'll be glad to take a closer look into this for you. 

  Apologies for the delay. We've created a private message as we'll need to gather and provide, private account information.

  -1

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  Hui Zhu

  • October 30, 2019 21:38

  I got same issue from my account. I opened a ticket #8836 yesterday. I still have 10 months to go from my 1 year subscription.

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  Nozhan Hosseini

  • October 30, 2019 21:45

  I have the same problem *************2010

  why my input is pending?

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  Michael DiBiasio

  • October 30, 2019 21:50

  I have the same issue on my annual GSM plan.  I just noticed it today.  I would appreciate you looking into my situation as well, certainly these may be related.  Please feel free to contact me if you need any information that you can't access from my account.

  regards,

  -Mike.

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  Koji Arai

  • October 30, 2019 22:12

  Please help my account too. I have the same issue.

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  JR Hallman

  • October 30, 2019 22:40

  I'm also getting "Your FreedomPop service is inactive due to an unforeseen technical issue. Please Click here to contact customer service." but when I click "here" I get "The page you were looking for doesn't exist" I should still have 8 months left on my plan.

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  Jazlyn Jordan

  • October 30, 2019 23:17

  I am having the same problem. Please help me in getting the service restored, XXX-XXX-7148, thank you.

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  Xiaotian Wu

  • October 30, 2019 23:32

  I contact FreedomPop and they told me I needed to update my credit card info. It got "erased" somehow, but after I put in my credit card info again, everything worked again! Not saying that this works for everyone but you can try?

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  Nandkumar Sansare

  • October 31, 2019 02:09

  My account is also inactive from 10/27 with "Alert: Your FreedomPop service is inactive due to an unforeseen technical issue" message. Could FreedomPop support please help ?

  Line1 xxx-xxx-2229

  Line2 xxx-xxx-2226

   

   

   

   

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  Zhao Yang

  • October 31, 2019 02:49

  I have the same problem, my number is XXX-XXXX-6637, can someone help me?

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