"Your FreedomPop service is inactive due to an unforeseen technical issue."

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100 comments

  • Will Ritchie

    I am currently experiencing this issue as well. Both in the FreedomPop app and in browser, the support link lead to a form of "404" page and gave me nothing to go off. xxx-xxx-7797, I've done a few things to troubleshoot on my end and nothing has come of it. Please respond, thanks :)

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  • David Segovia

    Same here I am getting eerror code: 302  when I already paid for service in full a year, hello fix this

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  • Michael Clark

    Hi,

    I am also getting the "technical issue" alert.  I tried to contact customer service but just an automated call.

     

    Can I also get help please?

     

    thanks,

    Michael

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  • Emmett Turner

    I also have the same problem. Thanks.

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  • L C

    Make issue here, can you please help?  thank you

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  • Jeffrey D Petty

    Also happening to me now, and the link to contact Customer Service doesn't work.

    Alert: Your FreedomPop service is inactive due to an unforeseen technical issue. Please Click here to contact customer service. 

     

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  • joshua m darling

    I have 2 different accounts that recently ran into this same issue. They have time left on their account yet they went inactive within the past week. I would greatly appreciate any help.

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  • Wenliang ZHANG

    I’m having the same problem with my account, “service is inactive”, thanks.

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  • ha tran

    same with me i put in a tickedt they said it solved but still the same

    • Your FreedomPop service is inactive due to an unforeseen technical issue

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  • Kathryn Lin

    Hi - I am having this same issue.  Can someone please look into this for me?  I already created a ticket (#9393) but the CS rep who replied is trying to tell me that I've used up all my data for this month but that's impossible.  I only used about 50MB last month and this month didn't even start.  It was supposed to start on October 27th but didn't.  Thank you.

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  • Ben Phillips

    Same issue here

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  • FreedomPop Community

    Hello Nandkumar Sansare!

    Thanks for reaching out. Apologies for the delay, we'll be glad to take a closer look into this for you. 

    We've created a private message as we'll need to gather and provide, private account information.

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  • FreedomPop Community

    Hello Hui Zhu!

    Thanks for reaching out to us here! We’ll be glad to take a look at your current request. 

    We've created a private message as we'll need to gather and provide, private account information.

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  • FreedomPop Community

    Hello Michael DiBiasio!

    Thank you for contacting FreedomPop. We'll be glad to take a closer look into this for you. 

    We will continue assisting you through a private message regarding this matter as we need to gather and provide personal account information.

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  • FreedomPop Community

    Hello Koji Arai!

    Thanks for reaching out to us here! We’ll be glad to take a look at your current request. 

    We will be opening a private message regarding this matter as we need to gather and provide personal account information.

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  • Eric_yf Z

    Same issue here:

    "Alert: Your FreedomPop service is inactive due to an unforeseen technical issue."

    My number is: XXX-XXX-3086

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  • FreedomPop Community

    Hello JR Hallman!

    Thanks for reaching out. We'll be glad to take a closer look into this for you. 

    We will continue assisting you through a private message regarding this matter as we need to gather and provide personal account information.

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  • Ervin Johnson

    I need help with my account to help please

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  • Bonnie Thomas

    I am having the same issues with my phone started this morning? How can i fix it?

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  • FreedomPop Community

    Hello Will Ritchie!

    Thank you for contacting FreedomPop. We apologize for the delay in getting back to you. 

    We've created a private message as we'll need to gather and provide, private account information.

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  • Michael Monroe

    Hello, my Freedompop phone service does not work currently.  I have received the error "Alert: Your FreedomPop service is inactive due to an unforeseen technical issue."  Please help.  Thank you.

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  • FreedomPop Community

    Hello Michael Clark!

    Thanks for reaching out to us here! We’ll be glad to take a look into your current request. 

    We apologize for the delayed response and for the inconveniences experienced with our service. We've been able to confirm you were assisted by another representative via support ticket #9323. We're able to confirm your line XXX-XXX-6030, is now active. The account is in good standing. 

    Should there be anything else you may need assistance with, please feel free to reply to this message, we'll be glad to help.

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  • FreedomPop Community

    Hello Emmett Turner!

    Thank you for contacting FreedomPop. We apologize for the delay in getting back to you.

    We will be opening a private message regarding this matter as we need to gather and provide personal account information.

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  • FreedomPop Community

    Hello Jeffrey D Petty!

    Thanks for reaching out. We apologize for the inconveniences experienced and for the delay in getting back to you.

    We've been able to confirm you were assisted by another representative via support ticket #9361. We're able to confirm your line XXX-XXX-8622, is now active. The account is in good standing.

    Let us know if there's anything else you may need assistance with, we'll be happy to help.

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  • FreedomPop Community

    Hello joshua m darling!

    Thank you for contacting FreedomPop. 

    We apologize for the inconveniences experienced, we’re more than willing to help you resolve this issue as quickly as possible.

    We've created a private message as we'll need to gather and provide, private account information.

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  • FreedomPop Community

    Hello ha tran!

    Thanks for reaching out. We'll be glad to take a closer look into this for you. 

    We will be opening a private message regarding this matter as we need to gather and provide personal account information.

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  • FreedomPop Community

    Hello Andrea Howard!

    Thanks for reaching out to us here! We’ll be glad to take a look at your current request. 

    We will continue assisting you through a private message regarding this matter as we need to gather and provide personal account information.

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  • FreedomPop Community

    Hello Ben Phillips!

    Thanks for reaching out. We apologize for the inconveniences experienced.

    We will continue assisting you through a private message regarding this matter as we need to gather and provide personal account information.

     

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  • FreedomPop Community

    Hello Eric_yf Z!

    Thanks for reaching out. We'll be glad to take a closer look into this for you. 

    We've created a private message as we'll need to gather and provide, private account information.

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  • Marigrace Duda

    Same problem here!!! XXX XXX 4849

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