"Your FreedomPop service is inactive due to an unforeseen technical issue."

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Jianxin Shi

• October 28, 2019 12:16

My account was inactive since yesterday with alert message "Your FreedomPop service is inactive due to an unforeseen technical issue." I have used FreedomPop for a couple years and have never had the issue. 

 

 

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  Will Ritchie

  • October 31, 2019 03:47
  • Edited

  I am currently experiencing this issue as well. Both in the FreedomPop app and in browser, the support link lead to a form of "404" page and gave me nothing to go off. xxx-xxx-7797, I've done a few things to troubleshoot on my end and nothing has come of it. Please respond, thanks :)

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  David Segovia

  • October 31, 2019 04:02

  Same here I am getting eerror code: 302  when I already paid for service in full a year, hello fix this

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  Michael Clark

  • October 31, 2019 05:29

  Hi,

  I am also getting the "technical issue" alert.  I tried to contact customer service but just an automated call.

   

  Can I also get help please?

   

  thanks,

  Michael

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  Emmett Turner

  • October 31, 2019 13:14

  I also have the same problem. Thanks.

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  L C

  • October 31, 2019 13:28

  Make issue here, can you please help?  thank you

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  Jeffrey D Petty

  • October 31, 2019 13:41

  Also happening to me now, and the link to contact Customer Service doesn't work.

  Alert: Your FreedomPop service is inactive due to an unforeseen technical issue. Please Click here to contact customer service. 

   

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  joshua m darling

  • October 31, 2019 15:41

  I have 2 different accounts that recently ran into this same issue. They have time left on their account yet they went inactive within the past week. I would greatly appreciate any help.

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  Wenliang ZHANG

  • October 31, 2019 15:56

  I’m having the same problem with my account, “service is inactive”, thanks.

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  ha tran

  • October 31, 2019 16:27

  same with me i put in a tickedt they said it solved but still the same

  • Your FreedomPop service is inactive due to an unforeseen technical issue

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  FPUser

  • October 31, 2019 18:41
  • Edited

  Hi - I am having this same issue.  Can someone please look into this for me?  I already created a ticket (#9393) but the CS rep who replied is trying to tell me that I've used up all my data for this month but that's impossible.  I only used about 50MB last month and this month didn't even start.  It was supposed to start on October 27th but didn't.  Thank you.

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  Ben Phillips

  • October 31, 2019 18:08

  Same issue here

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  FreedomPop Community

  • October 31, 2019 18:34

  Hello Nandkumar Sansare!

  Thanks for reaching out. Apologies for the delay, we'll be glad to take a closer look into this for you. 

  We've created a private message as we'll need to gather and provide, private account information.

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  FreedomPop Community

  • October 31, 2019 18:43

  Hello Hui Zhu!

  Thanks for reaching out to us here! We’ll be glad to take a look at your current request. 

  We've created a private message as we'll need to gather and provide, private account information.

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  FreedomPop Community

  • October 31, 2019 18:50

  Hello Michael DiBiasio!

  Thank you for contacting FreedomPop. We'll be glad to take a closer look into this for you. 

  We will continue assisting you through a private message regarding this matter as we need to gather and provide personal account information.

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  FreedomPop Community

  • October 31, 2019 18:57

  Hello Koji Arai!

  Thanks for reaching out to us here! We’ll be glad to take a look at your current request. 

  We will be opening a private message regarding this matter as we need to gather and provide personal account information.

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  Eric_yf Z

  • October 31, 2019 18:57

  Same issue here:

  "Alert: Your FreedomPop service is inactive due to an unforeseen technical issue."

  My number is: XXX-XXX-3086

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  FreedomPop Community

  • October 31, 2019 19:03

  Hello JR Hallman!

  Thanks for reaching out. We'll be glad to take a closer look into this for you. 

  We will continue assisting you through a private message regarding this matter as we need to gather and provide personal account information.

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  Ervin Johnson

  • October 31, 2019 19:04

  I need help with my account to help please

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  Bonnie Thomas

  • October 31, 2019 19:13

  I am having the same issues with my phone started this morning? How can i fix it?

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  FreedomPop Community

  • October 31, 2019 20:33

  Hello Will Ritchie!

  Thank you for contacting FreedomPop. We apologize for the delay in getting back to you. 

  We've created a private message as we'll need to gather and provide, private account information.

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  Michael Monroe

  • October 31, 2019 20:42

  Hello, my Freedompop phone service does not work currently.  I have received the error "Alert: Your FreedomPop service is inactive due to an unforeseen technical issue."  Please help.  Thank you.

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  FreedomPop Community

  • October 31, 2019 20:45

  Hello Michael Clark!

  Thanks for reaching out to us here! We’ll be glad to take a look into your current request. 

  We apologize for the delayed response and for the inconveniences experienced with our service. We've been able to confirm you were assisted by another representative via support ticket #9323. We're able to confirm your line XXX-XXX-6030, is now active. The account is in good standing. 

  Should there be anything else you may need assistance with, please feel free to reply to this message, we'll be glad to help.

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  FreedomPop Community

  • October 31, 2019 20:50

  Hello Emmett Turner!

  Thank you for contacting FreedomPop. We apologize for the delay in getting back to you.

  We will be opening a private message regarding this matter as we need to gather and provide personal account information.

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  FreedomPop Community

  • October 31, 2019 20:56

  Hello Jeffrey D Petty!

  Thanks for reaching out. We apologize for the inconveniences experienced and for the delay in getting back to you.

  We've been able to confirm you were assisted by another representative via support ticket #9361. We're able to confirm your line XXX-XXX-8622, is now active. The account is in good standing.

  Let us know if there's anything else you may need assistance with, we'll be happy to help.

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  FreedomPop Community

  • October 31, 2019 21:02

  Hello joshua m darling!

  Thank you for contacting FreedomPop. 

  We apologize for the inconveniences experienced, we’re more than willing to help you resolve this issue as quickly as possible.

  We've created a private message as we'll need to gather and provide, private account information.

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  FreedomPop Community

  • October 31, 2019 21:08

  Hello ha tran!

  Thanks for reaching out. We'll be glad to take a closer look into this for you. 

  We will be opening a private message regarding this matter as we need to gather and provide personal account information.

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  FreedomPop Community

  • October 31, 2019 21:12

  Hello Andrea Howard!

  Thanks for reaching out to us here! We’ll be glad to take a look at your current request. 

  We will continue assisting you through a private message regarding this matter as we need to gather and provide personal account information.

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  FreedomPop Community

  • October 31, 2019 21:21

  Hello Ben Phillips!

  Thanks for reaching out. We apologize for the inconveniences experienced.

  We will continue assisting you through a private message regarding this matter as we need to gather and provide personal account information.

   

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  FreedomPop Community

  • October 31, 2019 21:27

  Hello Eric_yf Z!

  Thanks for reaching out. We'll be glad to take a closer look into this for you. 

  We've created a private message as we'll need to gather and provide, private account information.

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  Marigrace Duda

  • October 31, 2019 21:28

  Same problem here!!! XXX XXX 4849

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