"Your FreedomPop service is inactive due to an unforeseen technical issue."
CompletedMy account was inactive since yesterday with alert message "Your FreedomPop service is inactive due to an unforeseen technical issue." I have used FreedomPop for a couple years and have never had the issue.
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Hi - I am having this same issue. Can someone please look into this for me? I already created a ticket (#9393) but the CS rep who replied is trying to tell me that I've used up all my data for this month but that's impossible. I only used about 50MB last month and this month didn't even start. It was supposed to start on October 27th but didn't. Thank you.
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Hello Michael Clark!
Thanks for reaching out to us here! We’ll be glad to take a look into your current request.
We apologize for the delayed response and for the inconveniences experienced with our service. We've been able to confirm you were assisted by another representative via support ticket #9323. We're able to confirm your line XXX-XXX-6030, is now active. The account is in good standing.
Should there be anything else you may need assistance with, please feel free to reply to this message, we'll be glad to help.
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Hello Jeffrey D Petty!
Thanks for reaching out. We apologize for the inconveniences experienced and for the delay in getting back to you.
We've been able to confirm you were assisted by another representative via support ticket #9361. We're able to confirm your line XXX-XXX-8622, is now active. The account is in good standing.
Let us know if there's anything else you may need assistance with, we'll be happy to help.
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Hello joshua m darling!
Thank you for contacting FreedomPop.
We apologize for the inconveniences experienced, we’re more than willing to help you resolve this issue as quickly as possible.
We've created a private message as we'll need to gather and provide, private account information.
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Hello Ervin Johnson!
Thanks for reaching out to us here! We’ll be glad to take a look at your current request.
Upon checking account associated with your profile, we confirmed you were assisted by one of our representatives earlier today, through Incident #9360.
It seems our representative was able to solve your inquiries.
We appreciate your patience!
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Hello Ahsan Ali!
Thanks for reaching out to us here! We apologize for the delayed response and for the inconveniences experienced with our service.
We've been able to confirm you were assisted by another representative via support ticket #9151. We're able to confirm your line XXX-XXX-2814, is now active. The account is in good standing.
Should there be anything else you may need assistance with, please feel free to reply to this message, we'll be glad to help.
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Hello Yang Sun!
Thanks for reaching out, we’re more than willing to assist you with your request as quickly as possible.
We apologize for the delayed response and for the inconveniences experienced with our service.
Upon reviewing the account associated with your profile we're able to see the line 6637 is currently active and in good standing.
Should there be anything else you may need assistance with, please feel free to reply to this message, we'll be glad to help.
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