"Your FreedomPop service is inactive due to an unforeseen technical issue."

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Jianxin Shi

• October 28, 2019 12:16

My account was inactive since yesterday with alert message "Your FreedomPop service is inactive due to an unforeseen technical issue." I have used FreedomPop for a couple years and have never had the issue. 

 

 

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  joshua m darling

  • October 31, 2019 15:41

  I have 2 different accounts that recently ran into this same issue. They have time left on their account yet they went inactive within the past week. I would greatly appreciate any help.

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  Kathryn Lin

  • October 31, 2019 18:41
  • Edited

  Hi - I am having this same issue.  Can someone please look into this for me?  I already created a ticket (#9393) but the CS rep who replied is trying to tell me that I've used up all my data for this month but that's impossible.  I only used about 50MB last month and this month didn't even start.  It was supposed to start on October 27th but didn't.  Thank you.

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  Ben Phillips

  • October 31, 2019 18:08

  Same issue here

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  FreedomPop Community

  • October 31, 2019 18:34

  Hello Nandkumar Sansare!

  Thanks for reaching out. Apologies for the delay, we'll be glad to take a closer look into this for you. 

  We've created a private message as we'll need to gather and provide, private account information.

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  FreedomPop Community

  • October 31, 2019 18:43

  Hello Hui Zhu!

  Thanks for reaching out to us here! We’ll be glad to take a look at your current request. 

  We've created a private message as we'll need to gather and provide, private account information.

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  FreedomPop Community

  • October 31, 2019 18:50

  Hello Michael DiBiasio!

  Thank you for contacting FreedomPop. We'll be glad to take a closer look into this for you. 

  We will continue assisting you through a private message regarding this matter as we need to gather and provide personal account information.

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  FreedomPop Community

  • October 31, 2019 18:57

  Hello Koji Arai!

  Thanks for reaching out to us here! We’ll be glad to take a look at your current request. 

  We will be opening a private message regarding this matter as we need to gather and provide personal account information.

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  Eric_yf Z

  • October 31, 2019 18:57

  Same issue here:

  "Alert: Your FreedomPop service is inactive due to an unforeseen technical issue."

  My number is: XXX-XXX-3086

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  FreedomPop Community

  • October 31, 2019 19:03

  Hello JR Hallman!

  Thanks for reaching out. We'll be glad to take a closer look into this for you. 

  We will continue assisting you through a private message regarding this matter as we need to gather and provide personal account information.

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  Ervin Johnson

  • October 31, 2019 19:04

  I need help with my account to help please

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  Bonnie Thomas

  • October 31, 2019 19:13

  I am having the same issues with my phone started this morning? How can i fix it?

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  FreedomPop Community

  • October 31, 2019 20:33

  Hello Will Ritchie!

  Thank you for contacting FreedomPop. We apologize for the delay in getting back to you. 

  We've created a private message as we'll need to gather and provide, private account information.

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  Michael Monroe

  • October 31, 2019 20:42

  Hello, my Freedompop phone service does not work currently.  I have received the error "Alert: Your FreedomPop service is inactive due to an unforeseen technical issue."  Please help.  Thank you.

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  FreedomPop Community

  • October 31, 2019 20:45

  Hello Michael Clark!

  Thanks for reaching out to us here! We’ll be glad to take a look into your current request. 

  We apologize for the delayed response and for the inconveniences experienced with our service. We've been able to confirm you were assisted by another representative via support ticket #9323. We're able to confirm your line XXX-XXX-6030, is now active. The account is in good standing. 

  Should there be anything else you may need assistance with, please feel free to reply to this message, we'll be glad to help.

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  FreedomPop Community

  • October 31, 2019 20:50

  Hello Emmett Turner!

  Thank you for contacting FreedomPop. We apologize for the delay in getting back to you.

  We will be opening a private message regarding this matter as we need to gather and provide personal account information.

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  FreedomPop Community

  • October 31, 2019 20:56

  Hello Jeffrey D Petty!

  Thanks for reaching out. We apologize for the inconveniences experienced and for the delay in getting back to you.

  We've been able to confirm you were assisted by another representative via support ticket #9361. We're able to confirm your line XXX-XXX-8622, is now active. The account is in good standing.

  Let us know if there's anything else you may need assistance with, we'll be happy to help.

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  FreedomPop Community

  • October 31, 2019 21:02

  Hello joshua m darling!

  Thank you for contacting FreedomPop. 

  We apologize for the inconveniences experienced, we’re more than willing to help you resolve this issue as quickly as possible.

  We've created a private message as we'll need to gather and provide, private account information.

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  FreedomPop Community

  • October 31, 2019 21:08

  Hello ha tran!

  Thanks for reaching out. We'll be glad to take a closer look into this for you. 

  We will be opening a private message regarding this matter as we need to gather and provide personal account information.

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  FreedomPop Community

  • October 31, 2019 21:12

  Hello Andrea Howard!

  Thanks for reaching out to us here! We’ll be glad to take a look at your current request. 

  We will continue assisting you through a private message regarding this matter as we need to gather and provide personal account information.

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  FreedomPop Community

  • October 31, 2019 21:21

  Hello Ben Phillips!

  Thanks for reaching out. We apologize for the inconveniences experienced.

  We will continue assisting you through a private message regarding this matter as we need to gather and provide personal account information.

   

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  FreedomPop Community

  • October 31, 2019 21:27

  Hello Eric_yf Z!

  Thanks for reaching out. We'll be glad to take a closer look into this for you. 

  We've created a private message as we'll need to gather and provide, private account information.

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  Marigrace Duda

  • October 31, 2019 21:28

  Same problem here!!! XXX XXX 4849

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  FreedomPop Community

  • October 31, 2019 21:37

  Hello Ervin Johnson!

  Thanks for reaching out to us here! We’ll be glad to take a look at your current request. 

  Upon checking account associated with your profile, we confirmed you were assisted by one of our representatives earlier today, through Incident #9360. 

  It seems our representative was able to solve your inquiries. 

  We appreciate your patience!

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  FreedomPop Community

  • October 31, 2019 21:40

  Hello Bonnie Thomas!

  Thanks for reaching out. We'll be glad to take a closer look into this for you.

  We will be opening a private message regarding this matter as we need to gather and provide personal account information.

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  FreedomPop Community

  • October 31, 2019 21:48

  Hello Nozhan Hosseini!

  Thank you for contacting FreedomPop. We apologize for the delay in getting back to you.

  We will be opening a private message regarding this matter as we need to gather and provide personal account information.

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  FreedomPop Community

  • October 31, 2019 21:55

  Hello Michael Monroe!

  Thank you for contacting FreedomPop. 

  We've created a private message as we'll need to gather and provide, private account information.

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  Guille C

  • October 31, 2019 22:05

  I am also having the same problem.  I just submitted a ticket.

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  FreedomPop Community

  • October 31, 2019 22:05

  Hello Ahsan Ali!

  Thanks for reaching out to us here! We apologize for the delayed response and for the inconveniences experienced with our service.

  We've been able to confirm you were assisted by another representative via support ticket #9151. We're able to confirm your line XXX-XXX-2814, is now active. The account is in good standing.

  Should there be anything else you may need assistance with, please feel free to reply to this message, we'll be glad to help.

   

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  FreedomPop Community

  • October 31, 2019 22:09

  Hello Marigrace Surprenant!

  Thanks for reaching out. We'll be glad to take a closer look into this for you. 

  We've created a private message as we'll need to gather and provide, private account information.

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  FreedomPop Community

  • October 31, 2019 22:17

  Hello Yang Sun!

  Thanks for reaching out, we’re more than willing to assist you with your request as quickly as possible.

  We apologize for the delayed response and for the inconveniences experienced with our service. 

  Upon reviewing the account associated with your profile we're able to see the line 6637 is currently active and in good standing.

  Should there be anything else you may need assistance with, please feel free to reply to this message, we'll be glad to help.

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