"Your FreedomPop service is inactive due to an unforeseen technical issue."

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Jianxin Shi

• October 28, 2019 12:16

My account was inactive since yesterday with alert message "Your FreedomPop service is inactive due to an unforeseen technical issue." I have used FreedomPop for a couple years and have never had the issue. 

 

 

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  FreedomPop Community

  • October 31, 2019 21:37

  Hello Ervin Johnson!

  Thanks for reaching out to us here! We’ll be glad to take a look at your current request. 

  Upon checking account associated with your profile, we confirmed you were assisted by one of our representatives earlier today, through Incident #9360. 

  It seems our representative was able to solve your inquiries. 

  We appreciate your patience!

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  FreedomPop Community

  • October 31, 2019 21:40

  Hello Bonnie Thomas!

  Thanks for reaching out. We'll be glad to take a closer look into this for you.

  We will be opening a private message regarding this matter as we need to gather and provide personal account information.

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  FreedomPop Community

  • October 31, 2019 21:48

  Hello Nozhan Hosseini!

  Thank you for contacting FreedomPop. We apologize for the delay in getting back to you.

  We will be opening a private message regarding this matter as we need to gather and provide personal account information.

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  FreedomPop Community

  • October 31, 2019 21:55

  Hello Michael Monroe!

  Thank you for contacting FreedomPop. 

  We've created a private message as we'll need to gather and provide, private account information.

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  Guille C

  • October 31, 2019 22:05

  I am also having the same problem.  I just submitted a ticket.

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  FreedomPop Community

  • October 31, 2019 22:05

  Hello Ahsan Ali!

  Thanks for reaching out to us here! We apologize for the delayed response and for the inconveniences experienced with our service.

  We've been able to confirm you were assisted by another representative via support ticket #9151. We're able to confirm your line XXX-XXX-2814, is now active. The account is in good standing.

  Should there be anything else you may need assistance with, please feel free to reply to this message, we'll be glad to help.

   

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  FreedomPop Community

  • October 31, 2019 22:09

  Hello Marigrace Surprenant!

  Thanks for reaching out. We'll be glad to take a closer look into this for you. 

  We've created a private message as we'll need to gather and provide, private account information.

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  FreedomPop Community

  • October 31, 2019 22:17

  Hello Yang Sun!

  Thanks for reaching out, we’re more than willing to assist you with your request as quickly as possible.

  We apologize for the delayed response and for the inconveniences experienced with our service. 

  Upon reviewing the account associated with your profile we're able to see the line 6637 is currently active and in good standing.

  Should there be anything else you may need assistance with, please feel free to reply to this message, we'll be glad to help.

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  FreedomPop Community

  • October 31, 2019 22:26

  Hello Jazlyn Jordan!

  Thank you for contacting FreedomPop. We apologize for the inconvenience.

  Upon reviewing the account associated with your profile we're able to see the line 7148 is currently active and in good standing. We've been able to confirm you were assisted by another representative earlier today 10/31/2019.

  Should there be anything else you may need assistance with, please feel free to reply to this message, we'll be glad to help.

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  FreedomPop Community

  • October 31, 2019 22:30

  Hello David Segovia!

  Thanks for reaching out. We'll be glad to take a closer look into this for you. 

  Apologies for the delay. We've created a private message as we'll need to gather and provide, private account information.

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  Julie Skeen

  • October 31, 2019 22:33

  Having the same issue - how do you resolve this?

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  Jeremy Fredericks

  • October 31, 2019 22:35

  I'm having the same issue. Can't get ahold of tech support no matter how hard I try.

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  FreedomPop Community

  • October 31, 2019 22:38

  Hello Wenliang ZHANG!

  Thank you for contacting FreedomPop. We apologize for the delay in getting back to you. 

  We will be opening a private message regarding this matter as we need to gather and provide personal account information.

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  FreedomPop Community

  • October 31, 2019 22:43

  Hello L C!

  Thank you for contacting FreedomPop. We apologize for the delay in getting back to you and for the inconveniences experienced with our service.

  We've been able to confirm you were assisted by another representative via support ticket #9339. We're able to confirm your line XXX-XXX-8818, is now active. The account is in good standing. 

  Let us know if there's anything else you may need assistance with, we'll be happy to help.

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  FreedomPop Community

  • October 31, 2019 22:47

  Hello Xiaotian Wu!

  Thanks for reaching out. We apologize for the delayed response and for the inconveniences experienced with our service.

  We've been able to confirm you were assisted by another representative via support ticket #9216. We're able to confirm your line XXX-XXX-1027, is now active. The account is in good standing. 

  Should there be anything else we may assist you with, please feel free to reply to this message and we'll be happy to help you. 

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  FreedomPop Community

  • October 31, 2019 22:49

  Hello Guille C!

  Thanks for reaching out. We apologize for the inconveniences experienced.

  We will continue assisting you through a private message regarding this matter as we need to gather and provide personal account information.

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  FreedomPop Community

  • October 31, 2019 22:53

  Hello Julie Skeen!

  Thanks for reaching out to us here! We’ll be glad to take a look at your current request. 

  We will be opening a private message regarding this matter as we need to gather and provide personal account information.

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  FreedomPop Community

  • October 31, 2019 22:59

  Hello Jeremy Fredericks!

  Thanks for reaching out. We apologize for the inconveniences experienced, we’re more than willing to help you resolve this issue as quickly as possible.

  We've created a private message as we'll need to gather and provide, private account information.

   

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  Ling Bao

  • November 01, 2019 01:49

  I have the same issue here. Can someone help me on that?

   

   

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  Hyunsuk Seo

  • November 01, 2019 04:33

  have issue with xxx-xxx-4322

  Alert: Your FreedomPop service is inactive due to an unforeseen technical issue. Please Click here to contact customer service.  

  If I click the link, it says 'can not find the page'.

  I reviewed other people with the same issue. It seems like they used more than the data limit. But for me, I am sure that I did not used all the data when the account inactivated.

  Please help me.

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  Michael Jarecki

  • November 01, 2019 06:28

  Same issue as everyone else in this thread - status 302 - unable to use phone, text or data for the past few days.  Received same "alert" message "Your FreedomPop service is inactive due to an unforeseen technical issue."  I need to be able to use the services I have paid for.

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  Lily Li

  • November 01, 2019 06:38

  it's been a couple of days... still no service... submitted a ticket, no response at all...Should I file a dispute with my bank?!

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  Sean Wang

  • November 01, 2019 12:41

  I’ve been experiencing the same issue with saying that the account is inactive due to a technical issue. My phone number is xxx-xxx-0047

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  Xuezheng Yan

  • November 01, 2019 13:07

  I have the same problem now... how to sort it out?

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  MINCHUL LEE

  • November 01, 2019 13:51

  Same issue from 31/OCT/2019 as well.

  Please sort it out as soon as possible

   

  Thanks,

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  Waenurdean Waehamad

  • November 01, 2019 16:37

  My phone has the same problem also !!! I need to fix it by today before I lose few friends.

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  HUAN ZHANG

  • November 01, 2019 16:55

  I have the same issue. Please help me.

  My ticket # is 9219. Help!

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  Dustin Staley

  • November 01, 2019 18:24

  Same exact issue during the same dates that others have encountered the issue.

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  Jennifer Chui

  • November 02, 2019 20:11

  My two lines are having the same problem. 

  Ticket #10056

  Please assist. 

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  W Tam

  • November 02, 2019 23:07

  I am the same issue. My account contains the following msg.

  Alert: Your FreedomPop service is inactive due to an unforeseen technical issue. Please Click here to contact customer service.  

  Please help and my ticket id is #10080.

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