"Your FreedomPop service is inactive due to an unforeseen technical issue."

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100 comments

  • FreedomPop Community

    Hello Jazlyn Jordan!

    Thank you for contacting FreedomPop. We apologize for the inconvenience.

    Upon reviewing the account associated with your profile we're able to see the line 7148 is currently active and in good standing. We've been able to confirm you were assisted by another representative earlier today 10/31/2019.

    Should there be anything else you may need assistance with, please feel free to reply to this message, we'll be glad to help.

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  • FreedomPop Community

    Hello David Segovia!

    Thanks for reaching out. We'll be glad to take a closer look into this for you. 

    Apologies for the delay. We've created a private message as we'll need to gather and provide, private account information.

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  • Julie Skeen

    Having the same issue - how do you resolve this?

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  • FreedomPop Community

    Hello Wenliang ZHANG!

    Thank you for contacting FreedomPop. We apologize for the delay in getting back to you. 

    We will be opening a private message regarding this matter as we need to gather and provide personal account information.

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  • FreedomPop Community

    Hello L C!

    Thank you for contacting FreedomPop. We apologize for the delay in getting back to you and for the inconveniences experienced with our service.

    We've been able to confirm you were assisted by another representative via support ticket #9339. We're able to confirm your line XXX-XXX-8818, is now active. The account is in good standing. 

    Let us know if there's anything else you may need assistance with, we'll be happy to help.

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  • FreedomPop Community

    Hello Xiaotian Wu!

    Thanks for reaching out. We apologize for the delayed response and for the inconveniences experienced with our service.

    We've been able to confirm you were assisted by another representative via support ticket #9216. We're able to confirm your line XXX-XXX-1027, is now active. The account is in good standing. 

    Should there be anything else we may assist you with, please feel free to reply to this message and we'll be happy to help you. 

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  • FreedomPop Community

    Hello Guille C!

    Thanks for reaching out. We apologize for the inconveniences experienced.

    We will continue assisting you through a private message regarding this matter as we need to gather and provide personal account information.

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  • FreedomPop Community

    Hello Julie Skeen!

    Thanks for reaching out to us here! We’ll be glad to take a look at your current request. 

    We will be opening a private message regarding this matter as we need to gather and provide personal account information.

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  • FreedomPop Community

    Hello Jeremy Fredericks!

    Thanks for reaching out. We apologize for the inconveniences experienced, we’re more than willing to help you resolve this issue as quickly as possible.

    We've created a private message as we'll need to gather and provide, private account information.

     

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  • Ling Bao

    I have the same issue here. Can someone help me on that?

     

     

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  • Hyunsuk Seo

    have issue with xxx-xxx-4322

    Alert: Your FreedomPop service is inactive due to an unforeseen technical issue. Please Click here to contact customer service.  

    If I click the link, it says 'can not find the page'.

    I reviewed other people with the same issue. It seems like they used more than the data limit. But for me, I am sure that I did not used all the data when the account inactivated.

    Please help me.

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  • Michael Jarecki

    Same issue as everyone else in this thread - status 302 - unable to use phone, text or data for the past few days.  Received same "alert" message "Your FreedomPop service is inactive due to an unforeseen technical issue."  I need to be able to use the services I have paid for.

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  • Lily Li

    it's been a couple of days... still no service... submitted a ticket, no response at all...Should I file a dispute with my bank?!

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  • Xuezheng Yan

    I have the same problem now... how to sort it out?

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  • MINCHUL LEE

    Same issue from 31/OCT/2019 as well.

    Please sort it out as soon as possible

     

    Thanks,

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  • HUAN ZHANG

    I have the same issue. Please help me.

    My ticket # is 9219. Help!

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  • Dustin Staley

    Same exact issue during the same dates that others have encountered the issue.

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  • Jennifer Chui

    My two lines are having the same problem. 

    Ticket #10056

    Please assist. 

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  • W Tam

    I am the same issue. My account contains the following msg.

    Alert: Your FreedomPop service is inactive due to an unforeseen technical issue. Please Click here to contact customer service.  

    Please help and my ticket id is #10080.

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  • Thomas Harrison

    I am having the same issue. After reactivating my top-up credit (why does this credit expire in the first place??), and updating my payment information, my account now shows as inactive. Page that the message sends me to to contact technical support doesn't exist, and all emails to Freedom Pop are returned marked "CLOSED". 

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  • Danny Arthur

    Same problem here.

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  • Leszek Szyjka

    Getting the same exact problem that started last night. Created a ticket but it was closed asking to sign up for paid support :(

    I have rebooted the phone multiple times.

    I have even re-validated my Paypal billing connection but still technical issues. 

    xxx-xxx-3660

    Please help.

    Leszek

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  • John Robert Puliatch

    I have the same exact issue with 2 months left! Need internet to navigate around this new place I moved to.

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  • Scott Kolaya

    I also have "Your FreedomPop service is inactive due to an unforeseen technical issue"  arrr. my son was standing out in the cold rain waiting for me with his friends to pick him up, kept trying to text and call me but I didn't know my account wasn't working.  submitted a ticket #10133 24 hrs ago and still nothing!!!  Please help.

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  • xiao yang

    I had same issue,Please someone can help me .

    my number is xxx-xxx-4195

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  • Alexander Lam

    Hello, I am having the same issue. Please help me, Thanks!

     

    Edit: Nevermind, I solved it on my own. First I switched my payment method from Credit Card to Paypal. That didn't fix it, so a day later I switched it back to a different credit card. That time the service restored itself instantly. I had to try twice to add the credit card, the first time there was a "technical error"

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  • Mike Davis

    As a follow-up, I had this issue and was able to resolve it by re-applying my credit card.  It was the exact same card as was already in the system, but as soon as I put it in again the error went away and my phone worked.

    I have a pre-paid annual plan which shouldn't require a credit card, but by having one in there it did solve the error.

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  • chen li

    I have the same problem "service is inactive", it has been seveal days, please fix it ASAP, thanks!

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  • FreedomPop Community

    Thanks for reaching out to us! 

    It looks as if your accounts are now in good standing. Please feel free to perform a soft reset by simply powering off and on your device to ensure everything synchronizing accordingly.

    However, should this not be the case, we've created a support ticket for you please reply there and we will gladly look into the account.

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  • FreedomPop Community

    Hello Jianxin Shi!

    Thanks for reaching out. We apologize for the delayed response. We've created a private message to follow up on your concern as we'll need to gather and provide private account information. 

    Your patience is greatly appreciated. 

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