"Your FreedomPop service is inactive due to an unforeseen technical issue."
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My account was inactive since yesterday with alert message "Your FreedomPop service is inactive due to an unforeseen technical issue." I have used FreedomPop for a couple years and have never had the issue.
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Hello Jazlyn Jordan!
Thank you for contacting FreedomPop. We apologize for the inconvenience.
Upon reviewing the account associated with your profile we're able to see the line 7148 is currently active and in good standing. We've been able to confirm you were assisted by another representative earlier today 10/31/2019.
Should there be anything else you may need assistance with, please feel free to reply to this message, we'll be glad to help.
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Hello L C!
Thank you for contacting FreedomPop. We apologize for the delay in getting back to you and for the inconveniences experienced with our service.
We've been able to confirm you were assisted by another representative via support ticket #9339. We're able to confirm your line XXX-XXX-8818, is now active. The account is in good standing.
Let us know if there's anything else you may need assistance with, we'll be happy to help.
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Hello Xiaotian Wu!
Thanks for reaching out. We apologize for the delayed response and for the inconveniences experienced with our service.
We've been able to confirm you were assisted by another representative via support ticket #9216. We're able to confirm your line XXX-XXX-1027, is now active. The account is in good standing.
Should there be anything else we may assist you with, please feel free to reply to this message and we'll be happy to help you.
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have issue with xxx-xxx-4322
Alert: Your FreedomPop service is inactive due to an unforeseen technical issue. Please Click here to contact customer service.
If I click the link, it says 'can not find the page'.
I reviewed other people with the same issue. It seems like they used more than the data limit. But for me, I am sure that I did not used all the data when the account inactivated.
Please help me.
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I am the same issue. My account contains the following msg.
Alert: Your FreedomPop service is inactive due to an unforeseen technical issue. Please Click here to contact customer service.
Please help and my ticket id is #10080.
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I am having the same issue. After reactivating my top-up credit (why does this credit expire in the first place??), and updating my payment information, my account now shows as inactive. Page that the message sends me to to contact technical support doesn't exist, and all emails to Freedom Pop are returned marked "CLOSED".
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Getting the same exact problem that started last night. Created a ticket but it was closed asking to sign up for paid support :(
I have rebooted the phone multiple times.
I have even re-validated my Paypal billing connection but still technical issues.
xxx-xxx-3660
Please help.
Leszek
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I also have "Your FreedomPop service is inactive due to an unforeseen technical issue" arrr. my son was standing out in the cold rain waiting for me with his friends to pick him up, kept trying to text and call me but I didn't know my account wasn't working. submitted a ticket #10133 24 hrs ago and still nothing!!! Please help.
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Hello, I am having the same issue. Please help me, Thanks!
Edit: Nevermind, I solved it on my own. First I switched my payment method from Credit Card to Paypal. That didn't fix it, so a day later I switched it back to a different credit card. That time the service restored itself instantly. I had to try twice to add the credit card, the first time there was a "technical error"
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As a follow-up, I had this issue and was able to resolve it by re-applying my credit card. It was the exact same card as was already in the system, but as soon as I put it in again the error went away and my phone worked.
I have a pre-paid annual plan which shouldn't require a credit card, but by having one in there it did solve the error.
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Thanks for reaching out to us!
It looks as if your accounts are now in good standing. Please feel free to perform a soft reset by simply powering off and on your device to ensure everything synchronizing accordingly.
However, should this not be the case, we've created a support ticket for you please reply there and we will gladly look into the account.
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