Unable to port out number

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Chengbi Liu

Hi, I want to port out my number to another carrier. But they said they got an error message from Freedompop that my number is not active, which I have been using. Could you help me to port out my number. Thanks!

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  • David Bryant

    Hi Chengbi Liu, I am having the same issue. You should contact Onvoy Telicommunications at 763-230-2036. They may be in possession of your cell phone number. I plan on contacting OnVoy at the beginning of next week! Hope this helps! And you can actually get on OnVoy's web page and see if they have your cell phone number! GOD BLESS! David in Knoxville, TN

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  • Wei Wang

    Hi David Bryant,

    Could you please paste the OnVoy's web page here, I can't google it out. I have the same problem to port out. the information freedompop send to me is invalid for my new carrier. Thanks!

     

    Best,

    Wei

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  • FreedomPop Community

    Hello Chengbi Liu!

    Thanks for reaching out!

    We will be opening a private message regarding this matter as we need to gather and provide personal account information.

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  • FreedomPop Community

    Hi David Bryant!

    We apologize for the inconveniences, our team is still looking into the problem you're currently experiencing. We noticed you're currently being assisted by one of our agents through Incident  #7426.

    We appreciate your patience and understanding. 

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  • FreedomPop Community

    Hello Wei Wang!

    Thanks for reaching out!

    Thank you for contacting FreedomPop. We apologize for the delay in getting back to you. We will continue assisting you through a private message regarding this matter as we need to gather and provide personal account information.

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