Outgoing call issue



1 comment

  • FreedomPop Community

    Hello Thomas Yeung!

    Thank you for reaching us here! We apologize for the delayed response and for the inconvenience.

    We've reviewed the account associated with your profile. We're able to see you were also assisted by one of our representatives through Incident #8918.

    Could you please be so kind as to confirm if you're still experiencing issues with line 9900?

    If you're still experiencing problems, would you please be so kind to confirm if you're using the FreedomPop messaging app to make/receive calls/texts? 

    Be advised, the FreedomPop application is required for your service to work. The FreedomPop app is the connection between our service and your device, it makes service work, calls and texts are through the app.

    Should you still need assistance, we'll be looking forward to your reply.

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