Account suspended due to billing issue
Answered
Hello FreedomPop Community,
my account was suspended due to a billing issue. I haven't used my mobile data since I run out of it a few days ago. I just waited until I have new mobile data and now my account is suspended and I don't know why. Besides, half of the data of my new billing cycle is already used even though my account is not even activated and the billing cycle started today. Maybe it is the mobile data I accidently used during the days I had no more data left when I wasn't connected to the Wi-Fi. That would be fine for me as long as you activate my account again. I would be glad if you do so!
Kind regards,
Jan
-
Hello Jan Wendt!
Thanks for reaching out to us! We apologize for the delayed response. It looks like your account was temporarily suspended as your data limit was exceeded by 24 MB on your previous cycle. We're able to confirm your account is now active and in good standing. Please feel free to perform a soft reset by simply powering off and on your device to ensure everything synchronizes accordingly.
Should there be anything else you may need assistance with, please feel free to reply to this message, we'll be happy to help.
Please sign in to leave a comment.
Comments
1 comment