Having trouble with my Netgear Unite Mobile Hotspot

Completed
Follow
Robert Snipes

My hotspot is having multiple issues. 1. I would like to change its service account from XXXXXXXXXX@gmail.com to XXXXXXXXXX@affectreality.com 2. I have only used the hotspot 1 time to browse the web this month. The netgear unite has gone over the data limit and charged a top up when not in use! This has happened several times in the last year. 3. I’m unable to upgrade my plan. I only get three options and they are priced incorrectly. See attached photo... 4. I’m unable to connect to the internet with my hotspot as of this moment. “Redirected to Unite Manager b/c hotspot not connected to the internet” I’ve power cycled the device and there is top up credit. Any help would be greatly appreciated. Best, Robert Snipes

0

Comments

3 comments

Date Votes
  • FreedomPop Community

    Hello Robert Snipes!

    Thanks for reaching out. We apologize for the delayed response. We'll follow up on your concerns via private message as we'll need to gather and provide private account information. 

    We appreciate your patience. 

    0
    Comment actions Permalink
  • Louis Lopez

    I have had the same problem with the Netgear Unite topping up when not in use.

    0
    Comment actions Permalink
  • FreedomPop Community

    Hello Louis Lopez!

    Thank you for contacting FreedomPop. We apologize for the delay in getting back to you. 

    We will be opening a private message regarding this matter as we need to gather and provide personal account information.

    0
    Comment actions Permalink

Post is closed for comments.

Didn't find what you were looking for?

New post