Did you SIM lock my phoneAnswered
i activated my freedom pop 3 weeks ago on an old iphone 5s, (an unlocked T-mobile phone)
i ported the number to T-mobile and now the phone won't activeate
did freedom pop SIm lock my phone and if so how do I remove it?
Hello Hiro Yoshida!
Thanks for reaching out. We apologize for the delayed response. We have checked the account associated with your profile and confirmed your LTE SIM Kit - 3-in-1 - Voice/Data Bundle was activated on 10/15/2019. We've also confirmed the phone number associated with your SIM XXX-XXX-XX05, was successfully ported out on 10/19/19.
Our LTE SIM cards are compatible with GSM unlocked smartphones running on Android 4.3 or + / iOS 8.2 or +. However, please note, using one of our LTE SIM cards on a GSM unlocked smartphone, won't automatically lock the device. Y
If you haven't, we'd recommend you uninstall the FreedomPop Calling & Texting app from your device. Please note upon uninstalling the app, you may lose saved text messages. Also, please be sure to double-check with T-Mobile that your device meets their compatibility requirements.
Please feel free to reply to this message should you have additional questions or concerns.
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