Service is inactive due to unforeseen technical issue

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18 comments

  • Kazunari Yasueda

    same here,,,, I have opened a ticket

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  • Gavin Quon

    getting the same error.  Has this been resolved yet?

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  • Gael Gregoire

    same here

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  • William Steinmetz

    I have multiple sims, just switch between them. This just happened to me too. 

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  • FreedomPop Community

    Hello Robert Rohrs!

    Thanks for reaching out. We apologize for the delayed response. We'll continue assisting you via private message and as we'll need to gather and provide private account information. 

    Thank you for your patience. 

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  • FreedomPop Community

    Hello Kazunari Yasueda!

    Thanks for reaching out. We apologize for the delayed response and for the inconveniences experienced with our service. We've been able to confirm you were assisted by another representative via support ticket #8697. We're able to confirm your line XXX-XXX-6114, is now active. The account is in good standing. 

    Should there be anything else you may need assistance with, please feel free to reply to this message, we'll be happy to help you.

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  • FreedomPop Community

    Hello Gavin Quon!

    Thanks for reaching out. We apologize for the delayed response. We're sorry to learn you have been experiencing problems with our service. Our records indicate you also requested assistance regarding this issue via support ticket #8781. We're able to confirm your line XXX-XXX-8085, is now active. 

    Please feel free to contact us back should you need additional assistance, we'll be happy to help. 

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  • Amito Hoshino

    I’m having same exact problem here. I opened support ticket and waiting for them to respond.

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  • FreedomPop Community

    Hello Gael Gregoire!

    Thanks for reaching out. We're sorry to learn you've been experiencing problems with our service. Upon checking the account associated with your profile, we've been able to confirm you were assisted by another representative via support ticket #8890. We're able to confirm your line XXX-XXX-7400, is now active. 

    Should there be anything else you may need assistance with, please feel free to reply to this message, we'll be happy to help you.

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  • FreedomPop Community

    Hello William Steinmetz!

    Thanks for reaching out. We're sorry to learn you've been experiencing problems with our service. Upon checking the account associated with your profile, we've been able to confirm you were assisted by another representative via support ticket #8931. We're able to confirm your line XXX-XXX-6649, is now active. 

    Should there be anything else you may need assistance with, please feel free to reply to this message, we'll be happy to help you.

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  • FreedomPop Community

    Hello Amito Hoshino!

    Thanks for reaching out. We'll continue assisting you via private message and as we'll need to gather and provide private account information. 

    Thank you for your patience. 

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  • Robert Rohrs

    My phone works again, thanks.

     

     

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  • Joseph Ledbetter

    I have same issue xxx-xxx-8601.....joe

     

     

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  • JOHN RENNA

    I am having the same issue

     

     

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  • Jonathan Engebretsen

    Same issue for me.

     

     

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  • John Beaunissant

    My service is also inactive due due unforseen technical issues

     

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  • Ki L

    Hi, I'm also seeing same "unforseen technical issue" for no reason. Please help resolve. Thanks.

     

     

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  • FreedomPop Community

    Hello Robert Rohrs, thank you for letting us know!

    Should there be anything else you may need assistance with, please feel free to reply to this message, we'll be glad to help.

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