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  • Kenneth Mick

    This is resolved for me.  I had the same issue this morning with this error message coinciding with my plan's monthly recharge day.  I went ahead and updated my credit card billing information which was showing an expired card, and the phone service is working fine now.  I have four (4) months remaining on the 1000 Annual Plan.

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  • FreedomPop Community


    Thanks for reaching out to us! It looks as if your accounts are now in good standing. Please feel free to perform a soft reset by simply powering off and on your devices to ensure everything synchronizing accordingly.

    However, should this not be the case, we've created a support ticket for you, please reply there and we will gladly look into the account.

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