our FreedomPop service is inactive due to an unforeseen technical issue.

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Robert Morrison

Hi. My phone ending in 3862 has this error. Can I someone assist me please?

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21 comments

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  • Jack Black
    • Edited

    I'm in the same boat I have my bill paid and billing correct now to see another with my same issue I would say they have been told not to address us as it will do no good as the issue is larger than the individual.

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  • Teresa Arthur

    Hi I have this issue too. Please help

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  • Thomas Zuiss

    Same for my account.

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  • Adam Reff

    Same here, need assistance for the same issue.

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  • FreedomPop Community

    Hello Robert Morrison!

    Thanks for reaching out. We're sorry to learn you've been experiencing problems with our service. We'll follow up on your concerns via private message as we'll need to gather and provide private account information. 

    We appreciate your patience!

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  • FreedomPop Community

    Hello Jack Black!

    Thanks for reaching out. We apologize for the inconveniences experienced with our service. Upon checking the account associated with your profile, we confirmed you were assisted by one of our representatives, earlier today,  via support ticket #8611. We're able to confirm your line XXX-XXX-6469, is currently active and in good standing. 

    Should there be anything else you may need assistance with, please feel free to reply to this message, we'll be happy to help. 

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  • FreedomPop Community

    Hello Teresa Arthur!

    Thanks for reaching out. We're sorry to learn you're experiencing problems with your FreedomPop account. We'll follow up on your concerns via private message as we'll need to gather and provide private account information. 

    Your patience is greatly appreciated. 

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  • FreedomPop Community

    Hello Thomas Zuiss!

    Thanks for reaching out. Our apologies for the problems you have been experiencing with our service. We have checked the account associated with your profile and noticed your concern has been addressed, earlier today,  by another representative via support ticket #8613. We're able to confirm the account associated with phone number XXX-XXX-9381 is currently active and in good standing. 

    If you still need assistance, please feel free to reply to this message, we'll gladly assist you!

     

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  • FreedomPop Community

    Hello Adam Reff!

    Thanks for reaching out. We apologize for the inconveniences this situation may have caused on your end. Upon checking the account associated with your profile, we confirmed you were assisted by one of our representatives, earlier today, via support ticket #8694. We're able to confirm line XXX-XXX-3855 is now active and in good standing. 

    Should you still need assistance, please reply to this message with details about your concern, we'll gladly assist you.

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  • Randy Wojcik

    Same problem here

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  • yoss buss
    • Edited

    same here same problem with 

    Alert: Your FreedomPop service is inactive due to an unforeseen technical issue. Please Click here to contact customer service.  
     
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  • Edmond Egan
    • Edited

    Hi i am having the same issue with my phone waited nearly 2 days hoping it would work its self out. Number ending xxx-xxx-1701 I have the annual plan with premier service and it doesn't end until the end of November

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  • yoss buss

    now mine is working

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  • Eason Li

    Same issue for me

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  • John Osako

    Same with me.  Need assistance.  This started last night.

    The message says to contact customer support, but when I click on the Contact link, my browser opens to a FreedomPop page that says:

    oops

    The page you were looking for doesn't exist

     

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  • Justin Dickinson

    I am having the same error message as well. I submitted a ticket, but it just seemed to bounce back to my email. It had the same subject line as my ticket message, but then it was followed by the word "Closed." So, I'm not even sure if my ticket was seen at all. Tried to click on the support link in my account (on the error message), but it just sends me to an, "Oops, this page doesn't exist," message.

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  • Ervin Johnson

    Hi my number ending in 7527 is not work on my hotspot device I haven't used my data and my days are counting down I need help with this problem,I been trying to contact freedom Pop but no answer fix the problem please

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  • Douglas Case

    My account is inactive too.  Please help.

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  • Erik Trettevik

    My phone just stopped working tonight with the same message. Xxx-xxx-2277

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  • russell frawley

    I am having the same error message as well. I submitted a ticket, but it just seemed to bounce back to my email. It had the same subject line as my ticket message, but then it was followed by the word "Closed." So, I'm not even sure if my ticket was seen at all. Tried to click on the support link in my account (on the error message), but it just sends me to an, "Oops, this page doesn't exist," message.

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  • Femi Ajayi

    I'm having the same problem. My number is xxx-823-5088

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