Safety mode and Top up automatic services
Completed
I asked refund safety mode service 1day after purchasing it because Freedom pop charged automatically to my credit card for 12months.
I asked a refund for rest of months except this month but I heard from one of your customer service men that he cannot give a refund. Why?
Also when i turn off safety mode, Freedom Pop charged automatically $20 to my credit card with any agreement for top up feature.
I want refund for both of them and also I don't want you guys charge me any fees automatically no more in future.
Actually, my plan for 1 year also automatically renewed for another 1 year by charging to my credit card without any notice.
I ask for refund for both features and I also want disable automatic charge.
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Hello Hyunjung Byun!
Thanks for reaching out to us! We apologize for the delayed response and the inconveniences experienced. Upon checking the account associated with your profile, we do see your concerns have been addressed by one of our representatives via support ticket #10775.
Please don't hesitate to contact us back, should there be anything else you may need assistance with, we'll be happy to help.
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