Account suspended due to billing issue
Completed
Hi,
my phone number is XXX-XXX-1557.
My previous visa card was expired which was used in my billing information. Then my sim card was suspended due to this reason.
However, when I updated my billing information with my new visa card, this is an "unforeseen technique issue" and my account is still inactive. Could you help me to active it.
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Hello chenjie709 chen!
Thanks for reaching out to us! We apologize for the delayed response. It looks as if your account is now in good standing. Please feel free to perform a soft reset by simply powering off and on your device to ensure everything is synchronized accordingly.
However, should this not be the case, we've created a support ticket for you, please reply there and we will gladly look into the account.
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