Plan is active in new number but no service

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Saritha Sumesh

• November 03, 2019 05:09

I recently ported my number to another carrier as freedom pop services was not working. I changed to a new FreedomPop pop number by paying $4.99. Still I do not see any service . And I see that that there is no proper customer service provided. I have paid 12 for 12 months in that 3 months went without any service using because phone will not work if it is not connected to a Wifi. 9 months balance is still there. Should I expect the services to be restored soon? Or will I get a refund for 9 months?

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  FreedomPop Community

  • November 15, 2019 19:08

  Hello Saritha Sumesh!

  Thanks for reaching out to us! We apologize for the delayed response. We've created a support ticket to follow up on your concern as we'll need to gather and provide private account information.

  Your patience is greatly appreciated!

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