Basic 200 minutes don't show up

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AMIT R

• November 04, 2019 03:31

I have Basic 200 plan. It shows active on my profile but my usage lists 0 minutes, 0 texts, 0 data. However, when I see in the Freedom Pop application on my phone it shows Premium 1GB plan. I don't see any of my previous month carryover data. I have no idea what is going on. Please help me resolve the problem.

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  FreedomPop Community

  • November 08, 2019 21:25

  Hello AMIT R!

  Thanks for reaching out to us! We apologize for the delayed response. We've created a support ticket to follow up on your concern as we'll need to gather and provide private account information.

  Your patience is greatly appreciated!

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