I can’t receive or make phone call without wifi

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  • FreedomPop Community

    Hello Fei Wang!

    Thanks for reaching out to us! We're sorry to learn you've been experiencing problems with the service. Upon account review, we noticed you're running an older version of the Messaging app. To ensure service works properly, we'd strongly recommend you update the app to the latest release.

    FreedomPop Messaging app 
    https://play.google.com/store/apps/details?id=com.freedompop.phone&hl=en

    Once you have updated the app, please be sure to synchronize account data. You may find detailed steps, here. Also, when it comes to outgoing calls, you'll need to make them directly from the Messaging app, not your device's native dialer. 

    Should you continue to experience the same problem after following the steps provided above, please feel free to reply here; we'll be happy to help!

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