iPhone 4s, cannot receive calls, doesn't ring, calls out ok, can get voice messages OK too.

Answered

Comments

1 comment

  • FreedomPop Community

    Hello Richard Ernst!

    Thanks for reaching out to us! We apologize for the delayed response. It is our understanding you're unable to receive calls. We've carefully checked the account associated with your Community profile (phone number XXX-XXX-0606); we're able to confirm your account is active and in good standing. We also confirmed you're running the latest version of the FreedomPop Free Calling, Texting, & SMS app.

    Therefore, in an attempt to get this problem resolved, we've refreshed your account to ensure all systems are properly synchronized and that everything's working correctly. Please perform a soft reset by simply powering off and on your device. Once it is back on, synchronize account data on the app. You may find detailed steps, here.

    Should the same problem persists, you may clear and restart the app. Please note that for this step, you will have to remove the application from your phone and then download it again. Text messages saved might get lost upon uninstalling the app. So please make sure to back any information you wish to keep, prior to proceeding. You may find instructions, here.

    If none of the steps above seem to help, please let us know and we'll gladly take a look into your account. 

     

    0
    Comment actions Permalink

Please sign in to leave a comment.