Account with positive top-up credit, but inactive and unusable due to technical issuesCompleted
Hi, my account is inactive due to technical issue. I have top-up credit of $39, and somehow I cannot have any connectivity.
Please reactivate my account email@example.com, ASAP.
Hello YungHsiang Lee!
Thanks for reaching out to us! We apologize for the delay in our response and for the inconvenience.
It looks as if your account is now in good standing. Please feel free to perform a soft reset by simply powering off and on your device to ensure everything synchronizing accordingly.
However, should this not be the case, we've created a support ticket for you please reply there and we will gladly look into the account.
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