activation issue

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3 comments

  • Adam Kellerman

    Same issue.

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  • FreedomPop Community

    Hello Guotao Lu! 

    Thanks for reaching us here!

    We're sorry to learn you've been experiencing issues while activating your SIM card. We’re more than willing to assist you with this issue as quickly as possible.

    We've verified the account associated with your profile and we're able to see the account associated with phone number ending in 1616 is active and in good standing.

    In order to help resolve this issue, we would advise you to perform a soft reset to your device.

    -After this please go ahead and synchronize your account data by following these steps.

    -Finally, please clear and restart the FreedomPop messaging application by following these steps. Please note, there's a chance text messages might get lost upon uninstalling the app.

    After doing this please re-attempt to make/receive calls and let us know if the issue persists.

    If it does, would you please be so kind as to send us a screenshot or let us know what the error is.

    We appreciate your patience!

     

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  • FreedomPop Community

    Hello Adam Kellerman!

    Thank you for contacting FreedomPop!

    We apologize for the inconvenience. Upon checking the account associated with your profile, we confirmed you're currently being assisted by one of our representatives via support Live Chat, regarding your activation issue.

    We apologize for the inconveniences, our team is still looking into the problem you're currently experiencing.

    To avoid confusion, please refer to the private message as our team will be providing you with further updates there.

    We appreciate your patience and understanding. 

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