I am new and need to verify this issue.

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  • FreedomPop Community

    Hello Eli Bouba!

    Thanks for reaching us here!

    We apologize for our delayed response, we'll be glad to assist you with your current inquiry.

    FreedomPop is a VoIP service. VoIP stands for Voice Over Internet Protocol. Essentially, it means data, or the internet is used for calling and texting instead of the cellular network. Therefore, instead of requiring hardwired phone lines, audio (meaning your voice when you are speaking to someone on your phone) is digitally converted into data and sent over the internet to your person receiving your call. The FreedomPop application is required for your service to work. The FreedomPop app is the connection between our service and your device, it makes service work, calls and texts are through the app.

    To answer your question please note, that data usage from phone calls and texts will be credited back to your account. Therefore, voice calls/texts do not actually deduct your data allowance. For this reason, data usage you see reflected on your cellular device is not accurate.

    We understand this might cause confusion, and for this reason, we would recommend you to verify data usage from your account through our website.

    Regarding your inquiry about data, please be advised data deductions will show in your log as 2 MB chunks instead of the full data use during a session. For example, if you used 30 MB you will see fifteen 2 MB deductions instead of only one 30 MB log. Data usage can't be altered as the usage being reported comes from your device connecting to the nearest tower.

    We would recommend you, to make sure cellular data is off when you're connected to your home's WiFi. Apps running in the background or automatic app update feature may cause data to be used without your knowledge.

    Check out these links for more information on how to reduce data consumption: Why is so much data gone from my plan?/Best ways to reduce data usage

    We also recommend to activate the Data Saver Service, check out this support link for more information.

    Also, did you know you can earn extra data through Freedom Friends? Check out this other support link to find out how this function works. 

    If you have any more questions or concerns please feel free to give us a shout. :)

     

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