Freedom Pop SIM card unable to make calls or text without WiFi

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Cynthia Mar

• November 11, 2019 05:12

I activated my FreedomPop SIM today, and am unable to make calls or send text messages without WiFi. There's also no data provision when not on WiFi. When I try to make calls just on my phone as normal, I get a recording telling me to call the At&t help line. I thought FreedomPop used the Sprint network? Also, the Contact Us link leads to a "page not found" error.

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  FreedomPop Community

  • November 14, 2019 22:43

  Hello Cynthia Mar!

  Thanks for reaching out.

  We apologize for the inconveniences experienced and for the delay in getting back to you, we’re more than willing to help you resolve this issue as quickly as possible.

  FreedomPop has undergone some changes in ownership and are here to stay for the foreseeable future. FreedomPop has agreed to transfer their Sprint partnership (CDMA) users to Ting. Therefore, our GSM products (SIM cards) will remain providing service normally through FreedomPop network. 

  We've verified the account associated with your profile, phone number ending in 0050.

  Please Synchronize your Account Data following these steps. Also please reset your device's APN by following the steps on this page. 

  Should you continue to experience the same problem, please clear and restart your Messaging App. You may find detailed steps on this link. Please note, there's a chance text messages might get lost upon uninstalling the app. 

  Please let us know what the results are.

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  joseph Binkley

  • November 15, 2019 17:33

  Phone still does not work cannot make calls without the Internet . Tried everything that you have suggested but to no avail . Cannot make calls with data .

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  FreedomPop Community

  • December 03, 2019 22:19

  Hello joseph Binkley!

  Thanks for reaching us here!

  We apologize for the inconveniences experienced and for the delay in getting back to you, we’re more than willing to help you resolve this issue as quickly as possible.

  Should you still be in need of assistance, we've created a support ticket for you please reply there and we will gladly look into the account.

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