account inactive
Completed
I have the issue. "Your FreedomPop service is inactive due to an unforeseen technical issue"
Please reactivate my account.
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Me too... not sure why. Attempting to contact support resulted in auto-closed tickets and redirects to self-service options and forums, because I'm not a VIP. Why not redirect us to an actual solution rather than a non-solution, right?
I did however notice that my accounts $5 top-up credit became inactive, so I reactivated that an hour or so ago. But there's been no change to service, yet.
There were a couple others with this issue 3 days ago and support mssged them direct to resolve it. Keep your fingers crossed. -
Actually, I did some more digging, this has been happening a bit the last couple weeks, or maybe the last month, or longer (there was also a recent change in FreedomPop ownership, so some hiccups are understandable). Support always seems to open a support ticket, unless things look like they 'should' be working. If the account is in good standing, they suggest soft resetting/rebooting the phone so that it can sync with the account from scratch.
However my account seems to be in good standing, but resetting/rebooting didn't work.
You may want to check you account settings and make sure everything is active, and that your billing is in line, and then resetting/rebooting. You may get better results than me. Good luck brandon. -
Alright, customer support might chime in, but it appears I fixed my issue myself, after reading the previous threads on here for this error, which has been happening a lot lately.
My account credit went inactive, I reactivated it. But that didn't fix it.
I read another user comment about switching their billing from one card then back again, and that appeared to fix it for them.
I did not switch anything myself, I just 'updated' my billing info with the same exact details. Then turned off, and turned on my device, and refreshed the FP app by dragging the screen down (force close and reopen would probably work too). Might not even need to reboot/turn-off your device. But it doesn't hurt to do that every once in a while.
Everything is fine for me now. My assumption is that the companies resent ownership transition caused some issues with their billing database, and accounts probably get auto-suspended when billing info isn't available. Seems they should have just sent out a blanket e-mail requesting everyone update/re-enter their payment info and make sure their accounts and credits are active. -
Hello!
Thank you for contacting FreedomPop!
We apologize for the inconvenience experienced, we're more than willing to assist you and resolve this issue as soon as possible. :)
Brandon Li, it looks as if your account is now in good standing. Please feel free to perform a soft reset by simply powering off and on your device to ensure everything synchronizing accordingly.
Hey Rue Koegel, we appreciate all of your feedback! It also looks as if your account is now in good standing. Please feel free to power off and on your device to ensure everything synchronizing accordingly.
Be advised we've created a support ticket for both of you, should you continue to experience any issues please reply there and we will gladly look into this issue to resolve it accordingly.
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