I NEED to talk to real person
Completed
Iv been with Freedom Pop going on almost a year and have never had a problem, until now. Im sure its probable something that could be resolved easily but I cant talk to anyone. All the online help is not helping and support tickets as well are not helping. WHY cant someone talk to a real person when they have a issue thats not being fixed any-other way? Its freaken ridicules, to me that says you are not customer focused. Because of this problem im having now and the fact I cant talk to a real person I will most likely discontinue this service, which to me is a real sham because your phone service is nicely priced and Iv never had a problem the service as in the phone working. But not being able to talk to someone as really turned me against Freedom Pop. To bad you cant even have a simple conversation with a customer! !!!
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Hello Brenda Sinclair!
Thank you for contacting us here!
We're sorry to learn you feel this way, we apologize for the inconvenience this might be causing on your end.
Upon checking the account associated with your profile, we confirmed you're currently being assisted by one of our representatives via support ticket #13954, regarding your inquiry.
We apologize again for the inconveniences, our team is still looking into the problem you're currently experiencing.
To avoid confusion, please refer to the mentioned support ticket as our team will be providing you with further updates there.
We appreciate your patience and understanding.
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