I got an technical issue alter, I cannot use my data

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  • Rue Koegel

    Try visiting my.freedompop.com and verifying your accounts settings are all good, that any credit you have is active if it's become inactive, and then re-enter or change your billing info.

    I think this last one is specifically what fixed the error for me; even though the info I input was already there. I believe FP has things setup to auto-suspend accounts if there are billing issues, and FP was just sold to a new owner, so the transition may have messed up their database a little (that kinda stuff does happen).

    After re-entering billing info successfully, try refreshing the app by pulling down on the main screen, or force close/reopen, or reboot, or turn off and turn on your device.

    I actually turned mine off and back on, but that wasn't enough, a pull-down refresh in app is what made the error disappear.

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  • FreedomPop Community

    Hello zyg03 Zhang!

    Thanks for reaching out to us! We apologize for the delay in our response and for the inconvenience.

    It looks as if your account is now in good standing. Please feel free to perform a soft reset by simply powering off and on your device to ensure everything synchronizing accordingly.

    However, should this not be the case, we've created a support ticket for you please reply there and we will gladly look into the account.

    We appreciate your patience!

     

    Hey there, thanks for your feedback Rue Koegel!

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