Error placing calls.

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Dmitry Matyukhin

• December 05, 2019 17:34

I did make a few 'keep account active' calls about a week ago.

Now tried to turn the app on again and make/receive calls.

Nothing happens (even over wifi) but 'There was an error placing the call to <number>'.

I upgraded the app to the latest version from GooglePlay, getting same error.

Incoming calls are not going through either.

The phone is a dual-SIM and configured per FP docs. Tried to clean cache/data of the app, rebooted the phone. Nothing works.

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  Dmitry Matyukhin

  • December 05, 2019 17:36

  Forgot to mention that the app seems to register fine with FP (shows ok notification and phone number).

  Also when incoming calls go to voicemail (which i'm not paying for) I still get notifications about missing incoming calls.

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  FreedomPop Community

  • December 10, 2019 17:53

  Hello Dmitry Matyukhin!

  Thanks for reaching out to us! We apologize for the delayed response. We've created a support ticket to follow up on your concern as we'll need to gather and provide private account information.

  Your patience is greatly appreciated!

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