Got No Service after switching the device




  • FreedomPop Community

    Hello Sequoia!

    Thanks for reaching us here!

    Apologies for the inconvenience experienced and for the delayed response.

    Please, be advised, our SIM cards are compatible with GSM unlocked devices running on Android 4.3 or + / iOS 8.2 or higher. Be sure to verify if your new tablet is GSM unlocked.

    Please go ahead and configure the APN settings by following these steps.

    Additionally, would you be so kind as to confirm your tablet's make/model along with the Android version is currently running?

    We'll be looking forward to your reply.


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  • Sequoia


    It is a Microsoft Surface 3, which is GSM-compatible. I have added the APN and left other fields blank. Since this is a data-only SIM I do not need calling/text on this tablet. In the old device, FreedomPop worked very well (cellular data) for quite a long time, though I remember at the very beginning when I just switched to FP (few years ago when free users still got support...) it was not working initially and a customer support personnel had to reset the status of my SIM or something to get it working. This time when I inserted my SIM card to the new device maybe it also requires similar operation?

    IMEI: 351682072832439


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  • FreedomPop Community

    Hi Sequoia,

    We're sorry to learn you're still experiencing issues with the service, apologies for our delayed response.

    We will be opening a private message regarding this matter as we need to gather and provide personal account information. :)

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