I received my Alcatel hotspot device on Saturday, and I am setting it up today. I can connect to the hotspot, but the hotspot itself has no connection to the Internet. I will be using this when not at home, so I need it to be working.
I put in a support ticket, and it was IMMEDIATELY CLOSED? How can it be closed when it is obviously NOT FIXED?!
At https://www.freedompop.com/activate I tried entering the 15 digit IMEI as well as the 20 digit number on the SIM. I even tried both halves: the first 10 digits weren't accepted, but the second 10 digits I get the message "
Snap, looks like your phone is not currently eligible for free data.
I ordered this hotspot directly from FreedomPop. It looks like they don't send out hotspots that actually provide data.
What can I do from here?
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