Changing my SIM card to new Phone

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Mani Subramanian

My SIM is active and working fine. I got a new unlocked Motorola G6 phone. After installing the Messaging App, it asks me to activate the device. It also asks me to buy the new SIM Kit. is there a way I can use the existing SIM on the new Phone.

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  • Mani Subramanian


    Getting this error. Error! CDMAS:Phone owner account ID mismatch

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  • FreedomPop Community

    Hello Mani Subramanian!

    Thank you for contacting FreedomPop. We'll be glad to take a closer look into this for you.

    Please be advised, our SIM cards are compatible with GSM unlocked devices running on Android 4.3 or + / iOS 8.2 or higher. Check out this support article for more information. 

    We would recommend you to verify if your new Motorola G6 is GSM unlocked.

    We appreciate your support!

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  • Mani Subramanian

    The Motorola G6 GSM phone is unlocked, but it is still not working. -Mani

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  • FreedomPop Community

    Hi Mani Subramanian!

    We apologize for our delayed response. We will be opening a private message regarding this matter as we need to gather and provide personal account information. :)

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