Credit Refill Question
Completed
I went over my data usage back in April and was charged $20 on 4/19 and $20 again on 4/21. I wasn't sure why this happened twice, but I didn't question it since I figured at least I'd have $40 in my account to cover any over charges. I just went over my usage again in November and received another $20 charge on 11/18. Does anyone know why Freedom Pop isn't using my $40 credit? To me, I think I should at least be reimbursed one if not two of these $20 charges. I realize the April date is probably too long ago.
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Hello Drew Watson!
Thanks for reaching out to us! We apologize for the delayed response. We've created a support ticket to follow up on your concern as we'll need to gather and provide private account information.
Your patience is greatly appreciated!
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