You have no data cconnection

Completed

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5 comments

  • FreedomPop Community

    Hello Vinod Issac!

    Thank you for contacting FreedomPop.

    We apologize for the inconveniences experienced and for the delay in getting back to you, we’re more than willing to help you resolve this issue as quickly as possible.

    We've refreshed your account to ensure all systems are properly synchronized and that everything's working correctly. 

    In order to help resolve this issue, we would advise you to perform a soft reset to your device.

    -After this please go ahead and synchronize your account data by following these steps.

    -Then, please go ahead and Set the APN by following these other steps.

    -Finally, please clear and restart the FreedomPop messaging application by following these steps.

    Once you've done this please confirm if the issue persists, and let us know if you need additional assistance.

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  • Vinod Issac

    Thanks a lot, it seems to be working now.

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  • FreedomPop Community

    We're glad to help Vinod Issac! Have a great day!

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  • Dale Kerrigan

    I have this same issue. No data connection with wifi off. I have tried all that I can do from my phone. In addition, when I open the app "My FreedomPop" it goes into a cycle "Device Selection" and "Accessing Device" and after a minute or two says "Operation could not complete at this time. Please try again later."

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  • FreedomPop Community

    Hello Dale Kerrigan!

    Thank you for contacting FreedomPop.

    We apologize for the delay in getting back to you, we’ll be glad to assist you with your current concern.

    We will continue assisting you through a private message regarding this matter as we need to gather and provide personal account information. Be sure to check your email and check this message at your earliest convenience.

    We appreciate your patience, thank you!

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