Hello Jessica Burton!
Thank you for contacting FreedomPop.
We apologize for the delay in getting back to you, we’re more than willing to assist you as quickly as possible. :)
FreedomPop is a VoIP service. VoIP stands for Voice Over Internet Protocol. Essentially, it means data, or the internet is used for calling and texting instead of the cellular network.
Therefore, instead of requiring hardwired phone lines, audio (meaning your voice when you are speaking to someone on your phone) is digitally converted into data and sent over the internet to your person receiving your call.
The FreedomPop application is required for your service to work. The FreedomPop app is the connection between our service and your device, it makes service work, calls and texts are through the app. Through our SIM cards, we provide data, VoIP minutes and text messages.
Our SIP client is provided though our application, check out this support article for more information.
If you have any more questions or concerns please feel free to give us a shout.
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