Freedompop message keeps asking for activation

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5 comments

  • FreedomPop Community

    Hello Joyce lam!

    Thank you for contacting FreedomPop. 

    We apologize for the inconveniences experienced and for the delay in getting back to you, we’re more than willing to help you resolve this issue as quickly as possible.

    It is our understanding you're unable to use the FreedomPop application on your device.

    We've verified the account associated with your profile and we're able to see the account is active and in good standing.

    Please uninstall and reinstall the FreedomPop application.

    Would you be so kind as to provide us with additional details of the issue you're experiencing, is there any error you see, if so, would you please send us a screenshot? 

    Additionally, please confirm the make/model and Operative System your device is currently running.

    We'll be looking forward to your reply to continue assisting you.

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  • Joyce lam
    I have tried re-installing multiple times even with different phones.  Same problem on Freedompop messaging app that it requires me to activate over and over (see image below).
     
    I tried it on Moto G2 (android 6) and another on Nexus 4x (android 8).  Both are unlocked phones that work fine on other sim.
     
    the last 4 number for my phone is 2210 and for ICCID is 4261
     
    Note, I can access internet.  It is Freedompop messaging app that won't work.
     
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  • FreedomPop Community

    Hi Joyce lam!

    Thanks for the response and the provided information. 

    We've escalated your case to our higher tier team, they've informed the application should be working now. Would you please be so kind as to attempt using the FreedomPop application and let us know if you experience any issues?

    We appreciate your patience and support!

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  • Joyce lam

    this is resolved.  Please close this case. Thanks.

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  • FreedomPop Community

    Thank you for letting us know Joyce lam!

    Should you have any further questions please don't hesitate to simply create a new post here. :)

     

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