Renew 12 mo prepaid plan
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Hello jacqueline hung!
Thank you for contacting FreedomPop.
We apologize for the delay in getting back to you. :)
If your account is Preloaded, if you have a method of payment associated with your account it'll automatically renew at the end of the year of service you paid for.
If there is no method of payment associated, your account will suspend, and you'll have the option of canceling the account or add a new method of payment so it renews and you can continue using the service.
Upon reviewing the account associated with your profile we're able to notice, you're currently being assisted by one of our representatives via support ticket #17545, regarding your inquiry.
To avoid confusion, please refer to the previously mentioned ticket at your earliest convenience with the required information as our team will be providing you with further updates there.
We appreciate your understanding!
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