Reference Support Request #18146 (which was immediately closed by Freedompop without any action)
My SIM failed to automatically reset and start working with the 200 monthly free MB at the end of Dec. 2019 billing period and FP thinks my service is inactive. (yet the account status looks OK on the webpage) At my.freedompop.com the account settings show the error "Your FreedomPop service is inactive due to an unforeseen technical issue". I need someone from Freedompop to reset the account/SIM system to re-enable the SIM after it ran out of data in Dec but should have been reset/re-enabled in the current billing period. I can't get through to anyone, and the support request I submitted was incorrectly closed. The phone # for the account can be found in request #18146 (xxx-xxx-2404)
Thanks for your help
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