Purchased a 12 month prepaid card, sent wrong card/plan
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Bought a 12 month 5 gb prepaid plan off FP website.
I was sent a 1 GB plan instead and the sim isn't even recognized by the website so I can't activate or link it to an account.
FP appears to have eliminated every form of Customer Service except here so I'm posting here in the hopes someone will read this and reach out.
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Hello Quinn Moran!
Thank you for contacting us here, we'll gladly take a look into your current request.
We've created a support ticket to follow up on your concern as we'll be providing private account information, please be sure to reply to this message at your earliest convenience with the required information.
We appreciate your patience and assistance in regards to this matter.
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