Why can't I use my top-up credit for data??

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Randy Chen

• January 16, 2020 07:57

I'm on the Basic 200 plan. Every month after my 250 mb of data is used the data shuts off automatically even though I have a remaining top-up balance!

"Alert: You have used all of your data for this period. Click here to upgrade plan or click here to enable auto top-up or wait until next billing cycle."

What good is top-up credit if it can't be used for data??

 

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  FreedomPop Community

  • January 17, 2020 21:48

  Hello Randy Chen!

  Thanks for reaching out to us! We apologize for the delayed response. We've created a support ticket to follow up on your concern as we'll be providing private account information.

  Your patience is greatly appreciated!

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