can't port out to mint mobile
Completed
I'm trying to port-out to Mint Mobile using the "port-out" information provided in my.freedompop.com. the account number and PIN number are correct but I keep getting the error that "the data provided is not consistent with your previous carrier info".
Is there any other data that I am missing, please help me
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I am also having the same issue. I submitted my ticket 5 days ago, but no one has replied to it. I just want them to confirm the information is correct as Mint Mobile states they receive the following error after I updated them with the port out information from FreedomPop.
"Port Status Customer information does not match."
From their I provided Mint my address information and that still has not worked.
One of the other questions I noticed and have included in my ticket is whether the number being entered is the issue. What I mean by this is that FreedomPop includes the 1 in front of the US number (1920xxxxxxx) making it an 11-digit phone number where-in Mint Mobile's online porting tool only allows the standard 10-digit number. I am not sure if that is part of the issue or not but something I have asked FreedomPop and awaiting a reply back on.
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I am actively trying to work with the tech staff to figure out why my port is being denied from the FreedomPop side. I have confirmed all the information that I provided to Mint Mobile is correct from the FreedomPop technician which is why it will be interesting what FreedomPop is seeing from their side.
The only other question still unanswered is if the 11 digit number being provided by FreedomPop could impact the Mint Mobile 10 digit requirement. I will report back on what is found or not found. -
Hello!
Thank you for contacting FreedomPop Hyejoo Jeon and Glenn Staszak!
Upon checking the accounts associated with your profiles, we're able to confirm you're both being assisted by one of our representatives Livechat, regarding your port out inquiry.
We apologize for the inconveniences, our team is still looking into the problem you're currently experiencing. To avoid confusion, please refer to Livechat as our team will be providing you with further updates there.
We appreciate your patience and understanding.
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