Unable to receive phone call. No customer support
Completed
I can make a call outside but it's weird that I cannot receive any incoming calls or any text message. I have try to uninstall and reinstall the Freedompop app, Unplugged and plugged in the si, and even reset my phone but nothing seems working. I even put the Freedompop SIM to another iphone following with a completely new installation on a new device but doesn't give me a better result. Seems like the trouble linking with the SIM. Please help. Submitted several tickets and it always shows as "solved". Is there any problem of reaching to customer support?
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Hello son huynh!
Thank you for contacting us here, we'll gladly take a look into your current request.
We apologize for the inconveniences experienced and for the delay in getting back to you, we’re more than willing to help you resolve this issue as quickly as possible.
We've created a support ticket to follow up on your concern as we'll be providing private account information.
We appreciate your patience!
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